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Shipping & Delivery

Effective date: 23 September 2026 · Website: longevitygardening.com · Operating entity: HOME & GARDEN BDG LTD (company number 16484171)

This Shipping & Delivery policy explains where we deliver, how long orders take, what delivery costs and how tracking works. Everything below is what you will actually pay and actually wait — no costs appear for the first time at checkout.

1. Delivery destination and coverage

  • Deliveries within the United Kingdom only: we deliver to street addresses and workplaces in the United Kingdom.
  • No international delivery: we do not currently deliver to addresses outside the United Kingdom.
  • Currency: orders and any delivery charge are priced and charged in pounds sterling (GBP) and include VAT where it applies.

2. Dispatch

Orders are prepared for dispatch once payment has been confirmed. We dispatch within 2 business days of accepting your order, Monday to Friday; an order placed over a weekend or on a public holiday is dispatched on the next business day. You will receive an email when your order leaves us.

3. Processing and delivery times

The estimated delivery time is the time we need to process your order plus the carrier’s transit time. All figures are business days, Monday to Friday, excluding public holidays.

  • Order handling and processing: 1–2 business days
  • Carrier transit time: 3–5 business days
  • Total estimated delivery time: 4–7 business days from the day you order

The same estimate is shown at checkout before you pay. Delivery times are estimates, not guaranteed dates: severe weather, carrier disruption, public holidays and incomplete addresses can all add time, and carriers run slower in the weeks before major holidays.

4. Delivery costs

Standard shipping is free on every order. Any delivery charge is shown on the product page before you add anything to your basket, and again on the basket and checkout pages before you pay. It never changes at the final payment step.

5. Tracking your order

You will get a tracking number by email as soon as your order leaves us, and you can check progress at any time on our track your order page. Tracking can take a few hours to become active after the parcel is handed to the carrier. If tracking has not updated for more than two business days, contact us at orders@longevitygardening.com and we will chase the carrier — you should not have to do that yourself.

6. Order changes and address corrections

  • Order changes: contact us as soon as possible if you need to change an order. We will do what we can before it enters processing; once it has been dispatched we cannot change it, but you can still return it.
  • Delivery address: please check your address carefully before confirming — you are responsible for giving us a complete and accurate delivery address at checkout.
  • Orders already dispatched: once a parcel is with the carrier we cannot redirect it. A parcel returned to us as undeliverable is refunded minus the outbound delivery cost.

7. Larger and heavier items

Oversized items ship on a pallet or by two-person carrier, and the courier will contact you to arrange a delivery window. Pallets are delivered to the kerbside or the nearest accessible point, not carried inside, and cannot be left with a neighbour or in a safe place. Please make sure the address can be reached by a delivery vehicle.

We cannot deliver higher-value orders to PO boxes, because those require a signature.

8. Damaged, lost or delayed parcels

  • Damaged: if your order arrives damaged, contact us within 48 hours of delivery with photographs of the packaging and the product, so we can claim against the carrier. We will replace it or refund you in full, including delivery.
  • Delayed: if your order has not arrived within the estimated delivery time, contact us and we will find out where it is.
  • Delivered but not received: if tracking shows delivered and you do not have it, check with neighbours and look for a card first, then contact us within 7 days. We will open a carrier investigation and keep you updated — you are not left to argue with the courier alone.

9. Questions before you order

If you need something by a specific date, ask first. We would rather tell you it will not arrive in time than take the order.

10. Contact information

  • Store brand: Longevity Gardening
  • Operating company: HOME & GARDEN BDG LTD (company number 16484171), registered in England and Wales
  • Registered office: Unit 6 Ash Road North, Wrexham Industrial Estate, Wrexham, Wales, LL13 9JT, United Kingdom
  • Support email: orders@longevitygardening.com
  • Support phone: +44 744 026 0238, Monday to Friday, 9:00 am to 5:00 pm (UK time)
  • Returns address: Unit 6 Ash Road North, Wrexham Industrial Estate, Wrexham, Wales, LL13 9JT, United Kingdom
  • Online: through our contact page