A person reads every message. Our customer service is available Monday to Friday, 9:00 am to 5:00 pm (UK time), and we reply within one business day — usually the same day. If it is about an order, include the order number and we can usually answer in one reply rather than three.

Our support team can help with product information and specifications, order status and tracking, delivery questions, returns and refunds, guarantee claims and general enquiries. Delivery times, returns and payment are all covered on our FAQ page, which may answer your question straight away.

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