Effective date: 23 September 2026 · Website: longevitygardening.com · Operating entity: HOME & GARDEN BDG LTD (company number 16484171)

We want you to be genuinely happy with what you bought. If you are not, this page explains exactly how to send it back and how refunds work — no arguments, no restocking fees.

1. Return period and eligibility

You may return most items within 30 days of delivery, for any reason. To be eligible for a standard return, the item should be:

• unused and in its original condition;
• in its original packaging, where applicable;
• complete with all included accessories, manuals and components;
• in a condition suitable for resale.

You are welcome to inspect an item the way you would in a shop — unbox it, look at it, check the fit. Items that have been used beyond reasonable inspection, assembled and run, fuelled, modified or damaged through misuse may not qualify for a standard return, or may be refunded in part (see section 5).

This sits on top of your statutory right to cancel a distance purchase within 14 days of delivery under the Consumer Contracts Regulations 2013 — whichever period is longer applies. The legal detail is in section 8 of our Terms & Conditions.

2. How to request a return

Before sending anything back, email orders@longevitygardening.com or call +44 744 026 0238 (Monday to Friday, 9:00 am to 5:00 pm (UK time)) and include:

• your order number;
• the item you wish to return;
• the reason for the return — you do not need one, though it helps us improve;
• photographs, where the return is for damage or a fault.

We will reply with a return authorisation and instructions, and for large items we will arrange collection. Please wait for those before shipping anything — parcels sent back without authorisation take considerably longer to process.

3. Return address

Approved returns are received at: Unit 6 Ash Road North, Wrexham Industrial Estate, Wrexham, Wales, LL13 9JT, United Kingdom

4. Return shipping costs

For standard returns — a change of mind, ordering the wrong item, or no longer needing it — return shipping is paid by Longevity Gardening. For large or heavy items that cannot be posted, we arrange the collection and tell you any cost before you commit to it.

If an item arrives damaged, faulty, incorrect or materially different from what you ordered, contact us before returning it: we pay the cost of returning or collecting it in every such case (section 6).

Fuelled petrol machinery cannot travel by post or parcel courier. If you have put fuel or oil into a machine and wish to return it, contact us first so we can arrange an appropriate collection; the machine must be drained and cleaned before it is collected.

5. Refunds

Once your return arrives and passes inspection, we issue the refund to the original payment method. Card refunds typically appear within 5–10 business days, though the exact timing is set by your bank rather than by us. Where you cancelled within the statutory 14 days, we refund within 14 days of receiving the goods back, as the law requires.

We refund the price you paid for the item, plus the standard delivery charge where one was paid. If the value of an item has been reduced by handling beyond what was needed to inspect it, we may deduct an amount that reflects that reduction — we will contact you before deciding rather than refusing outright.

6. Damaged, faulty or incorrect items

This is not a return, it is a fault, and different rules apply. Under the Consumer Rights Act 2015 you may reject a faulty item within 30 days of delivery for a full refund, and within six months you are entitled to a repair or replacement. Contact us at orders@longevitygardening.com with photographs and we will arrange a replacement or a full refund including all delivery costs, at your choice. We pay the return postage on faulty goods regardless of our standard returns policy.

If something arrives damaged in transit, tell us within 48 hours of delivery so we can claim against the carrier. It does not affect your rights if you tell us later, but it helps.

7. Exchanges

We do not process direct exchanges, because holding stock while a parcel is in transit means we sometimes cannot honour it. Return the original for a refund and place a new order — it is faster, and there is no risk of the replacement selling out while we wait.

8. Items we cannot accept back

• items that have been used beyond reasonable inspection;
• products returned without their original packaging where that packaging is part of the product;
• anything made or engraved to your specification;
• sealed goods that are not suitable for return for health or hygiene reasons once unsealed;
• gift cards.

9. Your statutory rights

This policy sits on top of your legal rights, it does not replace them. Nothing here limits any remedy available to you under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or any other applicable consumer protection law. Every product is also covered by our Guarantee.

10. Contact information

• Store brand: Longevity Gardening
• Operating company: HOME & GARDEN BDG LTD (company number 16484171), registered in England and Wales
• Registered office: Unit 6 Ash Road North, Wrexham Industrial Estate, Wrexham, Wales, LL13 9JT, United Kingdom
• Support email: orders@longevitygardening.com
• Support phone: +44 744 026 0238, Monday to Friday, 9:00 am to 5:00 pm (UK time)
• Returns address: Unit 6 Ash Road North, Wrexham Industrial Estate, Wrexham, Wales, LL13 9JT, United Kingdom
• Online: through our contact page