These terms and conditions set out the basis on which we sell products to you through this website. They cover who we are, how a contract is formed, prices and payment, delivery, your right to change your mind, what happens if something is wrong, and how we deal with problems. Please read them before you order — by placing an order you agree to them.

Nothing in these terms affects your legal rights as a consumer. Where these terms give you more than the law requires, you get the more generous term. Where anything here would take away a right the law gives you, that part does not apply and the law prevails.

1. About us and how to contact us

This website is operated by HOME & GARDEN BDG LTD, a company registered in England and Wales under company number 16484171, trading as Longevity Gardening. Our registered office is Unit 6 Ash Road North, Wrexham Industrial Estate, Wrexham, Wales, LL13 9JT, United Kingdom.

You can contact us by email at orders@longevitygardening.com or by telephone on +44 7576 399918 (Monday to Friday, 9:00 am to 5:00 pm (UK time)). If we need to contact you, we will do so by telephone or by writing to the email address or postal address you gave us with your order.

“Writing” in these terms includes email. “We”, “us” and “our” mean HOME & GARDEN BDG LTD; “you” and “your” mean the person placing the order.

2. These terms and the documents that form part of them

Your contract with us is made up of these terms, the order details you confirmed at checkout, and our Shipping & Delivery and Returns & Refunds policies, which are published on this site and form part of these terms. Our Privacy Policy explains how we use your personal information and applies alongside them.

The version of these terms that applies to an order is the version published on the date you placed it. We may change these terms for future orders (see section 18); we will not change the terms of an order you have already placed.

We recommend you save or print a copy of these terms for your records. We keep a copy of every contract, and you can ask us for a copy of the terms that applied to your order at any time.

3. Who can order

These terms are written for consumers — individuals buying for purposes wholly or mainly outside their trade, business, craft or profession. If you are buying on behalf of a business, section 13 also applies to you and some consumer rights in these terms will not.

You must be at least 18 years old to place an order. Some products we sell are age-restricted by law — for example, tools with a blade may not be sold to anyone under 18. We may ask for proof of age before dispatching such an item, and our carriers may ask for it on delivery. If proof cannot be provided, we will cancel that part of the order and refund it.

4. Our products

We describe every product as accurately as we can: what it is, its main characteristics, its specifications and what is included in the box. Product photographs are for illustration. Colours can look different on different screens, and packaging, badges and minor cosmetic details may differ from the images. Where a dimension, capacity or rating matters to your decision, check the specification list on the product page; if anything is unclear, ask us before you order rather than after.

Some of our products are supplied under our own name rather than a manufacturer’s brand. They are covered by the same legal rights and by our guarantee (section 10) in exactly the same way as branded products.

Powered garden machinery is supplied without fuel and, in most cases, without engine oil, because those cannot be shipped. Each product comes with instructions; please read them, including the safety warnings, before first use. Section 11 explains your responsibilities for safe use.

Products are intended for domestic and private use. If you intend to use a product for commercial, hire or trade purposes, please tell us before ordering: it may affect the guarantee, and section 13 will apply.

5. Placing an order and when a contract is formed

Our website guides you through the steps to place an order. Before you confirm, you can check and correct what is in your basket, your delivery details and the total price. Please check everything carefully — we are not responsible for errors in the details you provide.

When you place an order you are making an offer to buy. We will send you an email acknowledging that we have received it and giving you an order number. That acknowledgement is not acceptance. A contract is formed only when we send you an email confirming that your order has been dispatched. Until then, no contract exists and we may decline the order.

We may decline or cancel an order before dispatch if, for example:

• the product is unavailable or we cannot obtain it from our supplier;
• we have identified an error in the price or description (see section 6);
• we cannot verify your payment, or it fails our fraud checks;
• we cannot deliver to your address, or the address is incomplete;
• the order is for an age-restricted product and age cannot be verified;
• the quantity ordered exceeds what we sell to a single household, or the order appears to be for resale.

If we decline or cancel, we will tell you promptly and refund any payment you have made in full, using the method you paid with.

You can cancel an order at any time before dispatch by contacting us. After dispatch, your right to change your mind in section 8 applies.

6. Prices and payment

Prices are shown in pounds sterling and are the total price you pay for the product, inclusive of VAT where it applies. Delivery charges are shown separately at checkout before you confirm your order, so the full amount payable is always visible before you commit. Our delivery charges are also set out in our Shipping & Delivery policy.

Where a product is shown with a previous price struck through, that was our own price for the product immediately before the reduction and is a genuine comparison. Where a sale has an end date, we show it; where we do not show one, the reduced price may end at any time.

We take care to keep prices correct, but errors can happen. If the price shown for a product was obviously wrong and you could reasonably have recognised it as a mistake, we are not obliged to supply the product at that price. If we discover a pricing error before dispatch, we will contact you and give you the choice of proceeding at the correct price or cancelling for a full refund. We will never charge you a different amount from the one you agreed to without your consent.

Payment is taken in full at checkout through our payment provider, Stripe, which processes your card details on secure pages. We do not see or store your full card number. By placing an order you confirm that the payment method is yours, or that you are authorised to use it. If a payment is reversed, disputed or found to be unauthorised, we may suspend dispatch or cancel the order until the matter is resolved, and we may decline future orders.

If you are buying as a consumer, we will not charge you any fee for using a particular payment method.

7. Delivery

We deliver to addresses in United Kingdom. Delivery options, charges and any areas we cannot serve are set out in our Shipping & Delivery policy.

We aim to dispatch orders within 2 business days of accepting them. We dispatch within 2 business days. Standard delivery takes 3–5 business days after dispatch, so allow 5–7 business days in total. The same estimate is shown at checkout before you pay. The dates and times we give are our best estimates, not guarantees, because the final delivery is made by carriers we do not control.

If we have not delivered within 30 days of your order, or by any later date we agreed with you, and the delay is our fault, you may cancel the order and we will refund you in full. If only part of your order is late, you may cancel that part. If delivery by a particular date was essential to you and you told us so before ordering, you may treat the contract as ended as soon as that date is missed.

Large or heavy items — machinery, pallets, bulky goods — are delivered to the kerbside or the nearest accessible point at the delivery address, not carried inside. Please make sure the address can be reached by a delivery vehicle and that someone is available to receive the goods. If a delivery fails because nobody is available or access is not possible, the carrier will usually attempt redelivery or hold the goods for collection; if the goods are returned to us after failed attempts, we may charge the reasonable cost of storage and redelivery, or cancel the order and refund the price less our reasonable return costs.

Please check the packaging when you receive it. If it is visibly damaged, note that with the carrier and tell us within 48 hours with photographs — it helps us claim from the carrier, though it does not affect your rights if the goods turn out to be damaged.

Risk in the products — responsibility for loss or damage — passes to you when the goods are delivered to the address you gave us, or to a person you have nominated to receive them. Ownership passes to you once we have received payment in full.

8. Your right to change your mind

How long you have

As a consumer buying at a distance, you have a legal right to cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods — or the last item, where an order is delivered in parts. We extend this: you may return most items within 30 days of delivery under our Returns & Refunds policy. Whichever period is longer applies.

How to cancel

Tell us that you want to cancel before the period ends. You can email orders@longevitygardening.com, telephone +44 7576 399918, or use the model cancellation form in section 19 — you do not have to use the form, but you may. Please give your order number so we can find the order quickly.

Returning the goods

You must send the goods back to us, or hand them to us, within 14 days of telling us you want to cancel. Return them to the address in our Returns & Refunds policy.

The cost of returning goods that are not faulty is paid by Longevity Gardening. For large or heavy items that cannot be posted, we can arrange collection and will tell you the cost before you commit to it.

Fuelled petrol machinery cannot travel by post or parcel courier. If you have put fuel or oil into a machine and wish to return it, please contact us first so we can arrange an appropriate collection; the machine must be drained and cleaned before it is collected.

Your refund

We will refund the price you paid for the goods and the standard delivery charge. We do not have to refund the extra cost of a premium delivery option you chose over our standard service. We refund using the method you paid with, within 14 days of receiving the goods back — or, if earlier, within 14 days of you sending us proof that you have posted them.

You may inspect the goods as you would in a shop, but you are responsible for looking after them while they are with you. If the value of the goods has been reduced because you have handled them beyond what is necessary to establish their nature, characteristics and functioning — for example, a machine that has been run, assembled tools that show use, or items missing parts or packaging needed to resell them — we may deduct an amount that reflects that reduction in value, up to the full price.

When the right to cancel does not apply

The 14-day right to cancel does not apply to:

• products made to your specification or clearly personalised;
• sealed goods that are not suitable for return for health or hygiene reasons once unsealed;
• goods that have become inseparably mixed with other items after delivery;
• services that have been fully performed with your agreement before the period ends.

This section does not limit your rights if a product is faulty, which are set out in section 9 and apply whether or not the cancellation period has ended.

9. If there is something wrong with your product

The Consumer Rights Act 2015 says that the products we sell must be of satisfactory quality, fit for their purpose and as described. We are responsible for products that do not meet those standards. In summary, and without limiting your legal rights:

• Within 30 days of delivery, if a product is faulty, you may reject it and receive a full refund.
• Within six months of delivery, if a product is faulty you are entitled to a repair or a replacement. If that is not possible, or does not succeed, you may have a price reduction or return the product for a refund. During this period a fault is presumed to have been present at delivery unless we can show otherwise.
• After six months, you may still be entitled to a repair, replacement or partial refund for a fault that was present when the product was delivered. You may need to show that it was. Claims can generally be brought for up to six years in England, Wales and Northern Ireland and five years in Scotland.

To make a claim, contact us at orders@longevitygardening.com with your order number, a description of the problem and, where possible, photographs or a short video. We will tell you how to return the product; we pay the cost of returning a faulty product, including collection of large items. Once we have examined it, we will repair, replace or refund as the law requires, without unreasonable delay and without significant inconvenience to you.

These rights are yours by law. Our guarantee in section 10 is in addition to them, not instead of them.

10. Our guarantee

Every product we sell is backed by the Longevity Gardening 24-Month Guarantee: for 24 months from delivery we will repair or replace, at our cost, any product that fails because of a defect in materials or workmanship. If we cannot repair or replace it, we will refund you.

The guarantee does not cover:

• normal wear and tear, or consumable parts such as blades, lines, belts, filters, spark plugs, batteries and bulbs, once worn through use;
• damage caused by accident, misuse, neglect, incorrect assembly, incorrect fuel or oil, lack of routine maintenance, or use contrary to the instructions;
• damage caused by modification or by repair carried out by anyone we did not authorise;
• commercial, hire or trade use, unless we agreed to it in writing before you ordered.

To claim, contact us as described in section 9. The guarantee is given by HOME & GARDEN BDG LTD. It is separate from any manufacturer’s warranty that may accompany a product, does not replace or limit that warranty, and — because we are not always an authorised retailer for every manufacturer — we can only promise what we ourselves undertake here. Our guarantee applies regardless.

11. Safe use of powered and garden tools

Many of our products are powered machinery or sharp tools. They are safe when used as intended, and dangerous when they are not. You agree to:

• read the instructions and safety warnings before assembly and first use, and keep them for reference;
• use the personal protective equipment the instructions recommend — eye and hearing protection, gloves, sturdy footwear and, where indicated, cut-resistant clothing;
• store and handle fuel safely, away from heat and ignition sources, and never refuel a hot or running engine;
• keep children and animals away from machinery in use, and never let anyone under 18 operate powered cutting equipment;
• carry out the routine checks and maintenance the instructions describe, and stop using a product that shows signs of damage or malfunction until it has been checked.

We are not responsible for injury, loss or damage caused by a product being used contrary to its instructions, by someone who has not read them, or after modification.

12. Our responsibility for loss or damage

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if both you and we knew it might happen at the time the contract was made.

We do not exclude or limit our liability where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the products (including those summarised in section 9), and for defective products under the Consumer Protection Act 1987.

We supply products for domestic and private use. If you use them for any commercial, business or resale purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity. We are also not responsible for loss or damage caused by a product being used contrary to its instructions (section 11), or for delays or failures caused by events outside our control (section 16).

13. Business customers

If you are buying wholly or mainly for the purposes of a trade, business, craft or profession, this section applies to your order and overrides anything inconsistent elsewhere in these terms:

• The rights to cancel in section 8 and the consumer rights summarised in section 9 do not apply. Our guarantee in section 10 applies only if we agreed to commercial use in writing before you ordered.
• All terms implied by statute or common law, including as to quality and fitness for purpose, are excluded to the fullest extent permitted by law.
• Our total liability arising out of or in connection with an order, whether in contract, tort (including negligence) or otherwise, is limited to the price you paid for that order. We are not liable for loss of profit, loss of business, loss of goodwill or any indirect or consequential loss.
• Nothing in this section excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
• These terms, together with your order, are the entire agreement between us for that order.

14. Your account and your personal information

You may order as a guest or create an account. If you create an account, keep your password confidential and tell us immediately if you think someone else knows it. You are responsible for orders placed through your account until you have told us of a problem.

We use the personal information you give us to process and deliver your order, to handle payment, returns and guarantee claims, and to contact you about your order. Our Privacy Policy explains what we collect, why, how long we keep it and your rights under the UK GDPR and the Data Protection Act 2018. We will only send you marketing if you have agreed to it, and you can withdraw that agreement at any time.

15. Using this website

The content of this website — text, photographs, product descriptions, design and software — belongs to us or our licensors and is protected by copyright and other intellectual property rights. You may view, download and print pages for your own personal use in connection with buying from us. You may not otherwise copy, reproduce, scrape, republish or commercially exploit any part of it without our written permission.

You must not:

• use this website for any unlawful purpose, or to defraud or mislead us or anyone else;
• attempt to gain unauthorised access to the site, the systems behind it, or other customers’ information;
• introduce malicious code, or attempt to interfere with the site’s operation or availability;
• place orders you do not intend to pay for, or use false identity or payment details.

We aim to keep the website available, but we do not guarantee that it will be uninterrupted or error-free, and we may suspend or withdraw it for maintenance or other reasons. Information on the site is provided for general guidance; it is not professional advice about your particular garden, land or circumstances.

16. Events outside our control

We are not responsible for any failure or delay in performing our obligations that is caused by an event outside our reasonable control — including, for example, carrier failure, severe weather, flood, fire, industrial action, failure of a supplier or of public infrastructure, epidemic, or the act of any government or authority. If such an event occurs, we will contact you as soon as reasonably possible, take reasonable steps to minimise the effect, and extend the time for performance accordingly. If the delay is likely to be substantial, you may cancel the affected order and we will refund you for any products you have paid for but not received.

17. Complaints and resolving disputes

If you are unhappy with a product or with our service, please tell us first: email orders@longevitygardening.com or call +44 7576 399918 (Monday to Friday, 9:00 am to 5:00 pm (UK time)). We will acknowledge your complaint promptly, look into it, and aim to resolve it fairly and quickly. Most problems are sorted out this way.

If we cannot resolve a dispute between us, you may be able to use an alternative dispute resolution (ADR) scheme, which is a way of settling disputes without going to court. We are not currently a member of an ADR scheme and are not obliged to use one; if we cannot resolve your complaint, we will tell you whether we are willing to use an approved ADR provider and, if so, which one. You can also get free, independent advice from the Citizens Advice consumer service.

These terms and any dispute or claim arising out of or in connection with them or an order are governed by the law of England and Wales. If you are a consumer, you may bring proceedings in the courts of England and Wales; if you live in Scotland you may also bring proceedings in Scotland, and if you live in Northern Ireland you may also bring proceedings in Northern Ireland. If you are a business customer, the courts of England and Wales have exclusive jurisdiction.

18. Other important terms

• Changes to these terms. We may update these terms from time to time, for example to reflect changes in the law, in our products or in how we operate. The version that applies to your order is the version published when you placed it.
• Transferring this contract. We may transfer our rights and obligations under these terms to another organisation, and will tell you in writing if we do; your rights under the contract will not be affected. You may not transfer your rights or obligations without our written agreement, except that our guarantee in section 10 may be claimed by anyone who later owns the product.
• Nobody else has rights under this contract. This contract is between you and us. No other person has any right to enforce any of its terms, except that a later owner of a product may claim under our guarantee as described above.
• If a court finds part of this contract unlawful, the rest will continue in force. Each paragraph of these terms operates separately.
• Delay in enforcing. If we do not insist immediately that you do anything you are required to do under these terms, or delay in taking steps against you, that does not mean you do not have to do it, and it does not prevent us taking steps later.

19. Model cancellation form

To cancel your order under section 8, you may — but do not have to — use this form. Copy the text into an email to orders@longevitygardening.com or a letter to HOME & GARDEN BDG LTD, Unit 6 Ash Road North, Wrexham Industrial Estate, Wrexham, Wales, LL13 9JT, United Kingdom, and complete the details:

• To HOME & GARDEN BDG LTD, Unit 6 Ash Road North, Wrexham Industrial Estate, Wrexham, Wales, LL13 9JT, United Kingdom, orders@longevitygardening.com:
• I hereby give notice that I cancel my contract of sale of the following goods: [description of goods]
• Ordered on: [date] · Received on: [date] · Order number: [number]
• Name of consumer: [name]
• Address of consumer: [address]
• Signature of consumer (only if this form is notified on paper): [signature]
• Date: [date]

20. Contact

Questions about these terms: orders@longevitygardening.com, +44 7576 399918 (Monday to Friday, 9:00 am to 5:00 pm (UK time)), through our contact page, or write to HOME & GARDEN BDG LTD, Unit 6 Ash Road North, Wrexham Industrial Estate, Wrexham, Wales, LL13 9JT, United Kingdom.