Answers to the most common questions about ordering, delivery, returns and our guarantee. Cannot find what you need? Contact us directly — a person answers.

Products and suitability

What do you sell?

Part of the range is sold by Longevity Gardening under our own name; the rest are branded machines from established manufacturers — lawn mowers and robot mowers for the garden; vacuum cleaners, robot vacuums, air purifiers and fans for the house — sold new by us as an independent retailer. Every listing shows the full specification, and branded ones carry the maker’s model number so you can compare like for like. Our About page describes the range and how we choose it.

How do I know it will fit or suit my use?

Full dimensions and specifications are on every product page. If you are unsure, ask before you buy — orders@longevitygardening.com or +44 744 026 0238, Monday to Friday, 9:00 am to 5:00 pm (UK time). We would rather spend five minutes now than process a return later.

Are the photographs accurate?

Branded products are shown with the manufacturer’s own product images. Products sold under our own name are shown with images of the model we sell; many of those have been edited with AI tools to clean up the background and remove supplier markings and text — the product itself is not changed, and the image files are labelled as edited. Colours vary between screens, so where a shade or a dimension matters, ask and we will check the item for you.

Something is out of stock — will it come back?

Usually. Email us and we will tell you when, and let you know when it lands.

Orders and delivery

What payment methods do you accept?

Visa, Mastercard, American Express, Apple Pay, Google Pay and Link — the same options you will see at checkout. Payment is processed securely by Stripe and we never see or store your full card number. Full detail is on our Payment Policy.

Is it safe to order here?

Payment is handled entirely by our payment provider, so card details never touch our servers. The whole site is encrypted. If anything about an order looks wrong, contact us at orders@longevitygardening.com before disputing with your bank — we can almost always fix it faster.

Can I change or cancel my order?

Yes, if it has not been dispatched. Email orders@longevitygardening.com as soon as possible with your order number. Once a parcel is with the carrier we cannot recall it, but you can still return it.

Do I need an account?

No. You can check out as a guest. An account only makes it easier to track orders and reorder later.

How much is delivery?

Standard shipping is free on every order. The delivery cost is shown on the product page before you add it to your basket, and again before you pay — never as a surprise at the last step.

Where do you deliver?

To street addresses and workplaces in the United Kingdom. We do not currently deliver to addresses outside the United Kingdom.

How long will my order take to arrive?

Orders are dispatched within 2 business days (Monday to Friday) and standard delivery then takes 3–5 business days, so allow 4–7 business days from the day you order. The same estimate is shown at checkout before you pay.

The full handling and transit breakdown is on our Shipping & Delivery page.

Can I track my order?

Yes — a tracking number is emailed as soon as your order leaves us, and you can check progress on our track your order page. If tracking stops updating for more than two business days, tell us and we will chase the carrier for you.

Returns, guarantee and support

What is your return policy?

30 days from delivery, for any reason, provided the item is unused and in resalable condition. Return shipping is paid by Longevity Gardening. Full detail is on our Returns & Refunds page.

Where do I send a return?

Contact us first for a return authorisation, then send it to Unit 6 Ash Road North, Wrexham Industrial Estate, Wrexham, Wales, LL13 9JT, United Kingdom.

What if it arrives damaged?

Email orders@longevitygardening.com with photographs within 48 hours. We will replace it or refund you in full including all delivery costs, and we pay the return postage.

How long does a refund take?

We process it as soon as the return passes inspection. It then takes 5–10 business days to appear, which is your bank’s timing rather than ours.

What does the guarantee cover?

Every product is covered by the Longevity Gardening 24-Month Guarantee against defects in materials or workmanship for 24 months from delivery — in addition to, not instead of, your statutory rights. See our Guarantee page for the full terms.

How can I contact Longevity Gardening?

Email orders@longevitygardening.com or call +44 744 026 0238, Monday to Friday, 9:00 am to 5:00 pm (UK time), or use the form on our contact page. Longevity Gardening is operated by HOME & GARDEN BDG LTD (company number 16484171).

Contact information

• Store brand: Longevity Gardening
• Operating company: HOME & GARDEN BDG LTD (company number 16484171), registered in England and Wales
• Registered office: Unit 6 Ash Road North, Wrexham Industrial Estate, Wrexham, Wales, LL13 9JT, United Kingdom
• Support email: orders@longevitygardening.com
• Support phone: +44 744 026 0238, Monday to Friday, 9:00 am to 5:00 pm (UK time)
• Returns address: Unit 6 Ash Road North, Wrexham Industrial Estate, Wrexham, Wales, LL13 9JT, United Kingdom
• Online: through our contact page